Assistant Manager

Assistant Manager – Mia’s Bakery Upper East Side

About Us

Mia’s Bakery is a busy, high-volume bakery known for exceptional cakes, pastries, and desserts made fresh daily. We take pride in our quality, service, and attention to detail — and we’re looking for a strong, hands-on Assistant Manager to help lead our team.

Position Summary

We’re seeking a reliable, organized, and energetic Assistant Manager to support daily operations, ensure smooth service flow, and maintain our brand standards. The right candidate will be both people-focused and process-driven — able to manage staff, resolve issues quickly, and keep the front and back of house running efficiently.

Responsibilities

Supervise daily operations to ensure quality, cleanliness, and efficiency.

Support and train staff on service, product knowledge, and presentation.

Handle customer concerns with professionalism and urgency.

Assist with scheduling, inventory, and order management.

Communicate with kitchen, delivery, and counter teams to ensure seamless coordination.

Help implement company policies and maintain operational standards.

Step in as needed on the floor — this is a hands-on role.

Requirements

Minimum 2 years of experience in food service or hospitality management.

Strong leadership and communication skills.

Comfortable working in a fast-paced, high-volume environment.

Availability for weekends and holidays (rotating schedule).

Basic computer skills (POS, spreadsheets, inventory systems).