Bakery Nouveau is looking for a Café Assistant Manager

Is exceptional customer service your superpower? Do you love being part of an enthusiastic, inclusive, highly valued team? Do you love great food and enjoy sharing it with others? If so, we should talk!

We are hiring for: 40 hours per week, Wednesday through Sunday (including a monthly one-hour training on Mondays). Shifts are 8 hours long, and start times will vary depending on day and need, typically between 8:00 am and 10:00 am.

Our ideal candidates will have

• One plus years of management/leadership experience, especially food related, which required excelling at customer service in a sometimes demanding environment.

• A flexible schedule and willingness to start early and stay late (overtime applies), particularly in November and December due to holiday traffic.

• Be friendly, outgoing and self-motivated

• Have exceptional leadership and customer service skills and a love of good food.

• Ability to work independently or as part of a team.

• Good verbal and written communication skills

• Experience as a barista

• Experience with, or an interest in, learning about our breads, pastries, desserts, chocolates and coffee

The Café Assistant Managers main responsibilities include

• Perform duties without the need for direct supervision.

• Assisting the Café Manager in managing staff, customer and facility needs, and customer service duties.

• Monitor employee attendance and be available to assist the café in the event of excessive call outs or unexpected business levels, including weekends and holidays.

• Assist with finding coverage in the event of a call-out, including helping cover a shift before or after scheduled shift time.

• Set the example of customer service with a command of product and technical knowledge, and the ability to answer difficult customer questions as well as resolve escalated customer complaint issues.

• Manage employee issues and communicate to the café manager, escalating to HR and internal leadership as needed or as directed by the Café Manager.

• Assist with delegating tasks and utilizing employee time efficiently to keep the café clean, stocked and organized.

• Monitor product quality and quantity, discussing any issues with production leads and managers as needed.

• Cultivate and maintain good working relationships with production leads and managers in order to facilitate communication from each side of the house.

• Verify cash counts and drops, create cash deposits to take to the bank, and reconcile cash overage/shortage as needed.

• Order café supplies.

• Review time clock use, correcting if necessary and noting any irregularities (excessive OT or lack of hours), and report approved/corrected information to the Accounting Manager.

• Review product knowledge documentation to ensure it is current and accurate.

Supervisory Responsibilities

This position assists and participates, independently and as directed and guided by the Café Manager, in interviewing, hiring and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education/Experience

High school diploma or general education degree (GED), and at least one-year supervisory experience in a high-volume café environment is required.

Benefits/Perks

• Paid vacation and sick time

• A 401K, with company match, after a year's employment and no vesting schedule.

• Excellent Medical, Dental, and Vision insurance (we cover 80%, 70% and 50% respectively).

• Access to free Employee Assistance Program

• Generous discounts on employee purchases and free coffee while on shift.

• Pre-tax spending accounts, including commuting, parking and FSAs.

• An inclusive environment where all are valued and supported

If you are interested, please send a resume and brief letter of interest, and include the note CAM in the subject line. Since our phone lines can often be busy, we ask that you do not call. Interviews will be scheduled after reviewing applications.