Customer Care VIP Specialist

Atlantic City, New Jersey The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Host of Customer Care, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. THE DAY-TO-DAY: Assist guests with a wide variety of reservations, inquiries and/or concerns regarding their reservation(s) and experience Anticipate guest needs and engage guests to capture all possible up-sell and cross-sell opportunities to maximize revenue, and able to explain Resort offerings Multi-task while recording guest information into multiple reservation systems, ensuring maximum data integrity and accuracy Secure and process advance deposits or payment in full when making reservations Collaborate with Accommodation Managers to evaluate individual performance and make improvements where the need has been indicated Answer escalated telephone calls and analyze the situation to determine proper course of action; decisions may include approving or denying a complimentary based on a more thorough player evaluation or collaborating with property personnel for a solution May handle Front Desk tasks as it relates to folios, room assignments and escalated service requests Perform other job-related duties as requested THE IDEAL CANDIDATE: High School Diploma or GED Required 1+ Years of Prior...