F&B Que Pasa Bartender

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F&B Beverage Shift Lead Job Summary Provide friendly, excellent service to every guest who approaches the bar while preparing and pouring drinks for guests and beverage servers while ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to. Essential Functions

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Ensure a consistent flow of service to guests, cocktail servers and food servers.

Approach guests and welcome them upon arrival. Use guest names during interactions and remember their preferences. Thank guests, offer farewells and invite guests to return.

• Promptly and professionally prepare beverages to specification with speed and accuracy while using approved measuring tools and techniques.
• Process all sales transactions accurately and immediately and present sales receipts for credit card transactions or as requested by guests.
• Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner.

Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverage. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards.

• Observe guest behavior and cues to prevent intoxication and disorderly conduct.
• Promptly and professionally handle guest issues and communicate problems and concerns to management.
• Maintain knowledge of and provide guests with information about menus, promotions, programs and various gaming options such as Slots, Poker and Bingo.

Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards. Ensure bar top is clean, clear of glassware and debris. Ensure that ashtrays are clean and set in their appropriate location. Follow proper sanitation procedures at all times. Use personal protective equipment as required.

• Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Stock service wells, set up and break down service well, and receive all product and stock in accordance to specifications.
• Maintain a professional and neat appearance at all times.
• Display a courteous and friendly attitude to all team members and guests.
• Fulfill bar back job responsibilities in absence of a bar-back.
• Accurately record all sales in POS system and collect funds for all products sold.
• Submit all financial receipts for end of shift reports.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.

Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.

• Perform other duties as assigned.

Minimum Requirements To Qualifications

• Must have High School Diploma or GED.
• Must be able to obtain and maintain current TABC certification.
• Bartender Certification or a minimum of one (1) year bartender experience preferred.
• Must be able to understand and accept the risks involved with this position.
• In depth wine and alcohol beverage preparation knowledge preferred.
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