Floor Manager

Floor Manager – The Wallace Lounge

The Wallace Lounge isn’t looking for a “manager.”

We’re looking for someone who runs the room.

This role is for a floor leader who can command energy, control service, and elevate both staff and guest experience without hiding in the office.

If you need hand-holding, this isn’t for you.

If you take pride in running a tight, high-level operation—keep reading.

What You’ll Be Responsible For

• Owning the floor every shift—service flow, pacing, and guest experience

• Leading and coaching staff in real time (not after the fact)

• Maintaining high standards without killing the vibe

• Handling pressure, problems, and personalities with control and professionalism

• Being the bridge between kitchen, bar, and front of house

• Setting the tone—energy, urgency, and accountability

What We’re Looking For

• Strong presence. People listen when you speak.

• High standards and zero tolerance for sloppy service

• Calm under pressure—you don’t get rattled, you get sharper

• Detail-obsessed but still big-picture aware

• Natural leader, not a title-holder

• 2+ years in a high-volume, high-standard environment (lounge or upscale preferred)

What We Don’t Want

• Clipboard managers who avoid confrontation

• People who “wait to be told”

• Anyone more focused on schedule than performance

• Ego without execution

What You Get

• A serious platform to run a real operation—not babysit one

• Competitive pay (based on experience)

• A team that expects a lot—and delivers a lot

• If you’ve ever said, “I could run this place better,” this is your shot to prove it.

Apply with your résumé + a few sentences on how you run a floor.