$23.54 - $25.56/ hr

APPLY HERE:https://www.hollanderhospitality.com/crowne-plaza-seattle-airport/careers?gnk=job&gni=8a78859e9de070f7019df3c9d87a0079&gns=Craigslist

See all jobs: https://www.hollanderhospitality.com/careers

Skybridge Seattle Airport Hotel

17338 International Blvd.

Seattle, WA 98188

Guest Service Supervisor

The Skybridge Seattle Airport Hotel is seeking a Guest Service Supervisor to join our team. The Guest Service Supervisor oversees and assists with coordination of front office operations while providing outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services, and maintaining a professional, friendly, and helpful demeanor at all times.

About Us

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

Status

Full-time

Schedule

Variable schedule; Must be available weekends and holidays

Rate Of Pay

$23.54 - $25.56 per hour

Supplemental Pay

Individual Incentives and Bonus Programs

Benefits And Perks

Paid Time Off

Holiday Pay

Paycheck Advancement Program

Hotel Travel Discounts

Supplemental Insurance

Employee Assistance Program

Employee Meals

For Eligible Employees

Insurance - Medical, Dental, Vision, Life and AD&D

401(k) Plan with Employer Match

Qualifications

Knowledge of

Principals of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction

Standard cash handling procedures

Front office operations and emergency procedures

Property management system and downtime procedures

Skills and Ability to

Successfully lead, motivate and train staff

Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs

Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely

Add, subtract, multiply and divide quickly and accurately

Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system

Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.

Acknowledge, understand and abide by company programs, policies, procedures and brand standards.

Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.

Education and Experience

High school diploma or equivalent preferred.

At least one year experience providing customer service supervisory position or a minimum of three years front office experience in a hospitality environment.

Physical Requirements

Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job.

Drug Free Workplace, Equal Opportunity, E-Verify Employer